via iOS App
via Web App
FAQ
Don't worry, we get these questions all the time
Meal Club Questions
Can I choose my meals?
Yes! While we suggest going with the curated Full Nutrition meals, you can also choose alternative meals from the advanced menu. It just requires a couple extra steps!
Can I skip meals?
Yes! If you're on the Work Week plan, you can skip a week anytime before the weekly cutoff by emailing [email protected] If you're on the Flex plan, you can skip individual meals, full days, or full weeks before the order deadline by unselecting meals on the app. Your weekly order will repeat each subsequent week.
When is the order deadline for next week?
We accept orders (for the following week) anytime before Friday at noon. This allows our team to source the right amount of ingredients and make any customizations necessary.
How does the Flex plan renew
To make ordering as simple as possible for Flex plan members, our app repeats your weekly meal order until you change it. You can order as few or as many meals as you want, and you can change this anytime.
I have dietary restrictions. Can you accommodate?
Yes we can! You can choose one of our 10 allergies or food preferences or "personalizations", to add to your profile and we’ll make sure to exclude it from your meals. Please note that our meals are prepared in a facility that processes nuts, seafood, dairy, soy, eggs, wheat, mustard and sesame. Although best practices are used when preparing the meals, we cannot guarantee the complete absence of allergens.
What are Personalizations?
A personalization is a food restriction or allergy that you can add to your profile and we’ll make sure to exclude it from your meals.
Do I need to be home to accept my delivery?
Our temperature controlled bags with ice packs will keep your meals cool for up to 4 hours even if you're not at home to accept the delivery.
Where do you deliver?
We currently deliver throughout Vancouver and Burnaby.
How does billing work?
Our billing is done on a weekly basis. You will be automatically charged on your credit card, and receive a receipt weekly every Friday.
Can I leave the meal club?
Yes, there is no commitment. Just email us at [email protected] and we will cancel your account.
Can I pause the meal club?
Yes, you can pause directly in the app for as long as you need. Simply set your “Next Weekly Order” to no meals —make sure all the meals are X'ed out—and this will repeat weekly until you decide to change your weekly order.
What does the nutrition infographic with my delivery show?
The meal sheet delivered with your food shows the distribution of micro and macro nutrients in every meal. We track over 30 nutrients in each of our meals. Each colour in the infographic is associated with either breakfast, lunch or dinner (similar to the label colours on your meals). When the line in the infographic reaches the end of the circle, you know what you are getting 100% of that particular nutrient. You will see that some of the nutrients do not reach the end of the circle, this is because we work to limit their intake. Learn more about the nutrients we track on our Full Nutrition page. Unfortunately at this point, the infographic only shows nutrition values for our Full Nutrition menu.
Where can I find calories for each meal?
It can be found in the Fed app on each individual meal page. Individual meal pages are in the "today's meals" page.
Do you offer different calorie ranges?
Yes we do! If you are interested in receiving meals with less calories please email us to start modifying your meals or to learn more about the nutrient ranges.
Do I need to return the temperature-controlled bag and ice pack?
Yes. We take back our temperature-controlled bag and ice pack after each subsequent delivery.
Is your packaging recyclable?
Yes, our packaging is recyclable and reusable. You can keep and reuse them yourself, or give it back to us with your next delivery so we can sanitize & re-use them.
How do I store the meals before I eat them?
Once you receive your food, place it the refrigerator until you are ready to eat. If you receive your meals in one of our temperature-controlled bags, the food can remain in there for up to 4 hours.
How long do meals stay fresh after delivery?
Meals will stay fresh up to 3 days after delivery.
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