via iOS App
via Web App
FAQ
Don't worry, we get these questions all the time
Meal Club Questions
Can I choose my meals?
Yes! While we suggest going with the curated Full Nutrition meals, you can also choose alternative meals from our custom/advanced menu. It just requires a couple extra steps!
Can I skip meals?
Yes! You can skip individual meals, full days, or full weeks before the order deadline by unselecting meals on the app. Your weekly meal schedule order will repeat each subsequent week.
When is the order deadline for next week?
We accept orders (for the following week) anytime before Thursday at midnight. This allows our team to source the right amount of ingredients and make any customizations necessary.
How does my subscription renew
To make ordering as simple as possible, our app repeats your weekly meal order until you change it. You can order as few or as many meals as you want, and you can change this anytime.
I have dietary restrictions. Can you accommodate it?
Yes we can! You can choose one of our 5 allergies or food preferences or "personalizations", to add to your profile and we’ll make sure to exclude it from your meals. Please note that our meals are prepared in a facility that processes nuts, seafood, dairy, soy, eggs, wheat, mustard and sesame. Although best practices are used when preparing the meals, we cannot guarantee the complete absence of allergens.
Where do you deliver?
We currently deliver throughout the Lower Mainland. See our delivery zone here.
How does billing work?
Our billing is done on a weekly basis. You will be automatically charged on your credit card, and receive a receipt weekly every Friday.
Can I leave the meal club?
Yes, there is no commitment. Just email us at [email protected] and we will cancel your account.
Can I pause the meal club?
Yes, you can pause directly in the app for as long as you need. Simply set your “Next Weekly Order” to no meals —make sure all the meals are X'ed out—and this will repeat weekly until you decide to change your weekly order.
Where can I find the nutrition information/calorie amount for my meals?
You can view the nutritional information of each meal you order directly on your account here on the meal date. We track over 30 nutrients in each of our meals. Learn more about the nutrients we track on our Full Nutrition page.
Do you offer different calorie ranges?
Yes we do! If you are interested in receiving meals with less calories please email us to start modifying your meals or to learn more about the nutrient ranges.
What type of packaging do you use?
Our meals arrive in environmentally friendly biodegradable paper trays that are safe of use in either the microwave or the oven.
How do I store the meals before I eat them?
Once you receive your food, place it the refrigerator until you are ready to eat.
How long do meals stay fresh after delivery?
Meals will stay fresh up to 3 days after delivery.
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