FAQ
Don't worry, we get these questions all the time
Fed Teams
1.  How do I order?
Once you complete your registration, your meals will be delivered automatically. However, you can choose to skip meals for the following week. To do so, go to the app and simply tap check-marked meals you don’t want delivered. Once an X appears, you will not receive that meal. The more meals you order, the cheaper it is.
2.  How many meals do you offer?
We offer breakfast, lunch, and dinner every weekday with our Meal Club. Eat three meals a day with us and get 100% of your recommended daily intake of micro and macro nutrients.
3.  How do I get charged?
You’re charged weekly on Saturday.
4.  Can I leave the Meal Club??
Yes! You can leave at anytime.
5.  Can I pause the Meal Club?
Yes, you can pause directly in the app for a week. If you would like to pause for longer than a week please email us at [email protected] Please make sure you pause before the submission deadline.
6.  Can I have access to all meals?
Yes, if want access to all meals please email [email protected]
7.  Do I have to be present to receive my delivery?
No, you don’t. We can leave your meals in your office refrigerator. Please let us know what works best for you.
8.  Where do I find the nutritional information and ingredients?
Right on the meal sheet provided with each delivery.
9.  Are meals frozen?
Never! Our meals are prepared fresh every day and delivered daily. All you have to do is follow the heating instructions found on your meal sheet, and in less than 2 mins it's ready to eat!
10.  What does the nutrition diagram on the meal sheet show?
The meal sheet shows the percentages of of micro and macro nutrients in every meal.
11.  How do I store the meals before I eat them?
Once you receive your food, place it the refrigerator until you are ready to eat. If you receive your meals in one of our temperature-controlled bags, the food can remain in there for up to 4 hours.
12.  Do I need to return the temperature-controlled bag and ice pack?
Yes. If you don’t return the temperature-controlled bag and ice pack within 30 days your account will be charged for the cost.
13.  Is your packaging recyclable?
Yes, it is! We also have a waste-free program. You can return the containers to us in the temperature-controlled bag we provide, and we’ll sanitize and reuse them
14.  How do I heat up my meals?
Meals are served in BPA-free containers and can be heated in the microwave. However, we ask that Meal Club members plate their meals and not eat straight from the container in order to practice mindful eating.
15.  Can I choose the meals I receive?
Yes, you can. Select which meals you want and don’t want by 4pm on Saturday. This will apply to the following week’s meals. All meals are carefully designed by our dietitian and delivered to your door to ensure you’re getting your full-nutrition.
16.  Can I change my personalization?
Yes! You can change your personalization on a weekly basis by emailing [email protected] Please note that if you do add a personalization and the ingredients in the meal are altered, we are no longer able to promise full-nutrition.
17.  How do I know my personalization has been accommodated when I get my meal?
You can be sure that your meals have been created with your personalization incorporated. Although your meal will have the standard meal label, your personalization will be included on the label. This ensures your meal has been customized just for you!
18.  What is full-nutrition?
Full-nutrition is all the macro and micro nutrients your body needs daily in order to function properly and maintain good health. When this is achieved it leads to higher levels of energy, productivity, less stress, and better health and wellness. It also reduces the risk of diseases (e.g. osteoporosis, cancer, cardio vascular disease, etc).
19.  What does RDA mean?
Recommended Dietary Allowance (RDA) is the estimated amount of a macro and micro nutrients needed per day for the maintenance of good health. We use Health Canada’s RDA measure as our standard. It’s important to meet your daily RDAs so that your body gets everything it needs to function optimally.
20.  Why is Fed different from other meal prep companies?
Unlike other meal prep/meal plan companies, Fed’s meals are designed by our in-house Registered Dietitian to ensure you will meet 100% of your recommended daily intake of micro and macro nutrients for the day. That’s a Fed promise! You never have to think about what you eat ever again.
Also, our meals are made fresh daily and delivered daily. No more eating day old meals.
21.  How long do meals start fresh after delivery?
Meals will stay fresh up to 2 days after delivery.
Checkup
1.  How long does it take to get my profile?
Following your consultation and tests, you will receive your Nutrition Profile in 6 weeks.
2.  Are there follow-up tests and consultations?
Additional follow-up consultations and/or tests can we requested by you or recommended by our Physician and Registered Dietitian.
3.  How do I receive my results?
You will receive your results during your follow-up meeting with Fed’s Registered Dietitian who will provide a detailed interpretation of your Nutrition Profile.
4.  Where does the testing take place?
Saliva samples will be collected during your initial consultation with Fed’s Registered Dietitian. Blood samples will be collected at one of our partner labs that’s closest to you. You can also request to have the blood collection done at your home or office.
5.  Can I upgrade my tier?
Yes, if you would like to change your tier please contact us at [email protected]
6.  How can I order personalized meals based on my results?
Our personalized Meal Club, Fed|You, will be available soon. We don’t yet have a specific date but we’ll keep you posted.
7.  How long are the consultations?
Consultation will take between 45 minutes to 1 hour depending on the need.
8.  What technology is used to secure personal health information?
Fed understands that storing your data in a secure manner is essential. Fed stores Personal Information and other data using physical, technical, and administrative safeguards that are industry standard. This secures your data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification.
NutritionAide
1.  What is a Snapshot?
It summarizes key info about you so our dietitian can personalize the advice.
2.  Can I upgrade my tier?
Yes, you can upgrade at anytime by emailing [email protected]
3.  What if I go over my allocated minutes?
Once you run out of minutes, you can upgrade your tier by paying the difference in the tier price or pay by the minute ($1.99/min).
4.  How do I know how many minutes I have left?
Before responding to your questions, your NutritionAide dietitian will indicate the question level (basic, intermediate or advanced) and how long it will take her to respond. Only when the response will take longer than 10 minutes will your Registered Dietitian ask you to confirm that you still want the question answered.
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